Get Educated and Get Certified with SAAGNY!
Thursday, May 24, 2018
8:30 a.m. note new time
District 1 Regional Association
View the webinar from your desk!
Randi Busse, Customer Service and Retention Expert
Turning Rants into Raves: Turn Your Customers
On Before They Turn On YOU!
This program is designed to help employees think like owners and learn the skills they need to delight customers. Attendees will learn:
What customers want
The difference between customer satisfaction and customer loyalty
The intersection between social media and customer service
Why a complaint is a four-letter word!
How to sell without selling
How to inspire your customers to refer you
Target Audience: This presentation is appropriate for audiences of all types, as customer service is the responsibility of all people in an organization.
Presentation geared for: This presentation is geared for employees at all experience levels.